Refund policy
RETURN & REFUND POLICY
At Season & Thread, we want you to feel confident about your purchase. If you need assistance, please email saltandsolvibe@gmail.com.
RETURN ELIGIBILITY
For orders delivered within the United States, return requests must be submitted within 7 calendar days of delivery. The delivery date shown by the carrier counts as the first day. If your order arrives in separate packages, the return window begins when the final package is delivered.
Eligible clothing must be unworn, with original tags attached and the original clear garment packaging, including the SKU label.
HOW TO REQUEST A RETURN
Email saltandsolvibe@gmail.com with:
• Your order number
• The item you wish to return
• Your reason for returning it
• Clear photos if the item is damaged, defective, or incorrect
Please contact us promptly so we can arrange authorization within the return window.
Do not mail your return before receiving authorization and instructions. We will provide the designated return address and authorization number.
Items must be shipped back within 7 calendar days of submitting the return request. Include the return authorization number and keep your shipping receipt and tracking information.
RETURN SHIPPING & FEES
Customers are responsible for return shipping unless the return is due to a damaged item or shipping error.
Original shipping and handling charges are nonrefundable for change-of-mind returns.
Returns that do not meet the eligibility requirements may be declined or subject to a 20% restocking fee, where permitted by law.
FINAL-SALE ITEMS
The following items cannot be returned for a change of mind:
• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear
• Items identified as final sale before purchase
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email us promptly with your order number and clear photos of the issue. We will review the problem and arrange an appropriate resolution.
Final-sale restrictions do not limit your rights regarding defective or incorrect goods.
REFUNDS
After your return is received and inspected, we will notify you whether it is approved. Please allow 5–7 business days after receipt for return processing.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.
EXCHANGES
We do not offer direct exchanges. To purchase another size, color, or style, request a return for the eligible item and place a separate order.
CONTACT US
Season & Thread
Email: saltandsolvibe@gmail.com
Website: https://seasonandthreadshop.com/
Nothing in this policy limits any rights provided by applicable consumer protection laws.